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Adding Custom Values & Trigger Links to Messages

Adding Custom Values & Trigger Links to Messages Adding Custom Values & Trigger Links to Messages Summary: How you can add custom values and trigger links to messages When reaching out to your customers maintaining a per

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Adding Custom Values & Trigger Links to Messages

Summary:

How you can add custom values and trigger links to messages

When reaching out to your customers maintaining a personal touch helps build trust and grow brand loyalty, or you might need to add a link to track the contact's activity. However, this leaves room for making mistakes. Custom Values & Trigger Links allow you to add these details to your messages without spelling issues.

Adding Custom Values

Custom Values allow you to personalize the messages you're sending to your customers adding a caring touch to your communications that generates trust and brand loyalty, they also prevent spelling mistakes. To add them to a conversation click the “+” sign icon.

Adding Custom Values & Trigger Links to Messages – figure 1

This will open the Custom Value menu where values are separated into categories.

Adding Custom Values & Trigger Links to Messages – figure 2

For this example, we've selected the contact category. Once a category is selected you will get the options for available custom values in your account, in this case, we'll pick First Name.

Adding Custom Values & Trigger Links to Messages – figure 3

This will add a code in brackets that will be replaced with the contact's information once it's sent.

Adding Custom Values & Trigger Links to Messages – figure 4

Adding Trigger Links

Trigger links are designed to record when a customer has clicked them and start a response based on what and where a customer clicks. Just like with Custom Values to add them to a conversation click the “+” sign icon.

Adding Custom Values & Trigger Links to Messages – figure 5

This will show you all the trigger links you have created for selection.

Adding Custom Values & Trigger Links to Messages – figure 6

Once added this will add a code, like with a custom value, that gets replaced to the actual link once the message is sent.

Adding Custom Values & Trigger Links to Messages – figure 7

Utilize Custom Values and Trigger Links to take your messaging game to the next level, this allows you to personalize your communications and add a familiar touch. If you'd like to learn more about Custom Values or Trigger links please check the articles “How To Use Custom Values” and “Trigger Links” as they have all the information from the creation point on how to use these tools.

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