Memberships and Communities

Communities Overview

Communities Overview Communities Overview Summary: This section is designed to foster engagement, interaction, and collaboration, Communities bring you the future of online group interactions. Dive into an ecosystem wher

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Communities Overview

Summary:

This section is designed to foster engagement, interaction, and collaboration, Communities bring you the future of online group interactions. Dive into an ecosystem where you can set up public groups for more comprehensive discussions or private ones for more focused conversations.

Humans are, by nature, social animals, we love interacting with others and feeling like we belong. Communities allow you to create an online space for you and your audience to create bonds, develop loyalty and brand awareness, and promote a sense of belonging.

How Communities Benefit You

Communities have many benefits including:

  • They allow you to turn regular people into brand advocates who can expand your business to untapped markets.
  • You can find constant feedback and requests directly from your clients, giving you the best way to improve your business.
  • You gain real-time data on your customers' priorities, needs, and wants, as well as a clearer view of who they are and their profile.

Navigating the Communities tab in the CRM

Inside the Memberships section of your system, you can find your Communities, clicking on it will take you to your Groups by default.

Communities Overview – figure 1

By hovering over it, you can see the two options: Groups and Settings.

Communities Overview – figure 2

Groups

Here you have a comprehensive view of all your Communities.

Communities Overview – figure 3

You can use the filter to limit the view to only Active or Inactive groups to get your desired result faster.

Communities Overview – figure 4

With the Group card you can at a glance check for the total number of members (1), the group's owner (2), and the status of your Group (3). 

Communities Overview – figure 5

By clicking on Create Group you can build a new Community from zero.

Communities Overview – figure 6

Settings

Here you can configure the domain for your Groups.

Communities Overview – figure 7

Accessing your communities

Click the Login button to enter your group, this will take you to another window with only the Community open.

Communities Overview – figure 8

Navigating your Groups

Inside your Community things are organized into channels and tabs.

Communities Overview – figure 9

Channels

These are subsections inside your Group for specific discussions. You can find them in the left sidebar, to create new channels click the button at the bottom. 

Communities Overview – figure 10

Discussion Tab

Here you'll find all the posts made inside the selected channel.

Communities Overview – figure 11

Learning Tab

Here you can create, see, and manage courses you offer to your Community.

Communities Overview – figure 12

Members Tab

Here you can see and manage the members of your Community, as well as accept or refuse Requests to join.

Communities Overview – figure 13

Leaderboard Tab

The Leaderboard organizes the Group members depending on their level of interaction and contribution, creating leaderboards for different time frames and highlighting your best members. This allows you to gamify your Communities and offer rewards.

Communities Overview – figure 14

Group Settings

You can access your group settings and make changes to your group by clicking Settings on the right-side menu. 

Communities Overview – figure 15Communities Overview – figure 16

Switching Between Groups

With the left sidebar, you can switch between groups created in your CRM.

Communities Overview – figure 17

Now you have the bases down, get started by creating your own communities and leveraging the power of your audience to grow your business, generate more revenue, and reach goals! If you want to learn more about Communities please check the rest of the articles in this section.



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